1. Statement of Work

BACKGROUND and DESCRIPTION OF WORK

Provision of administrative and technical client assistance support to public service employees with respect to training, learning and professional development courses and related activities administered by the Canada School of Public Service.

Duties :

§         Responds to requests for client assistance to CSPS clients government-wide, escalades client problems and provides basic information on range and scope of learning opportunities offered by the School.

§         Resolves specific technical problems having to do with access to on-line training and learning activities in direct consultations with learning specialists and Systems and Procedures Administrator.

§         Collates detailed information about course offerings and maintains and continuously updates the computerized compendium of currently asked questions and answers for eventual use by colleagues and registration officers in their work.

§         Acts as principal point of contacts as the administrator of registration systems, with the registration agents in the call centre, regions and client organizations on matters pertaining to the registration process.

§         Participates in promoting services offered by CSPS amongst training officers of various federal departments and agencies.

§         Conducts investigation with respect to flaws and incidences and reports findings to Supervisor.

2. Contract Period

From:             April 1, 2010
To:                   August 20, 2010